User Guide

For customers who wish to make new transactions

At Ceramic AI, we are waiting for customers who wish to make a transaction.
If you would like to see more products in the product catalog, please fill out the submission form and send it.
There is also an opportunity to actually see the ceramic indigo products in your hands, such as visiting exhibitions and showrooms.
Please feel free to visit us as we will inform you on the website.

If you are a corporation wishing to make a new transaction, please fill in the company information and desired conditions in the [Confirmation of Transaction Conditions] below and reply by fax.
We will present the conditions based on the information.

Actual transaction flow
















If you would like a catalog, please contact us using the submission form.
At that time, please fill in your name, address, telephone number, and other matters.
If you have a desired product, please fill in the "product number", "product name" and "quantity" and send it by fax or order form.
At this time, please fill in "First order" and send it. The person in charge will contact you shortly.

We will explain the transaction conditions in detail when the person in charge will contact you after confirming the order details.
At that time, we will also contact you with an estimate for your order and a transfer account.
When the initial order details and transaction conditions are confirmed, we will send you a registration form by fax.
We apologize for the inconvenience, but please fill out the registration form and reply.

Precautions for ordering

As for the quantity, there is an ordering unit for each product, so please check the catalog etc. before ordering.
The total amount of the first order is 30,000 yen (retail price) or more.
The shipping fee will be free from the lower 30,000 yen or more.
(In addition, shipping fee will be charged separately for orders less than 30,000 yen. Shipping fee varies depending on the shipping location. Please check the quotation for details.)


* Shipping fee may change depending on the shipping status.

* For customers whose delivery destination is a remote island

The shipping (estimated) amount is determined only by the prefecture name.
When shipping to a remote island, the shipping fee on the screen may change significantly.
If you have any questions, please be sure to contact us before ordering.

Please note that only the first order will be shipped after the payment has been made.
Please check for damage immediately after the product arrives.

If you find any defective or damaged products, please contact us.
In that case, please contact us within one week after the item arrives.

If you have any questions, please feel free to contact us using the submission form.